SHIPPING & RETURNS
Shipping Policy
At Duck Lit, we’re committed to getting your order to you as quickly and safely as possible.
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Processing Time:
All orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.
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Shipping Rates & Delivery:
Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer standard and expedited shipping options at competitive rates.
Tracking:
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.
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Domestic Shipping Only:
At this time, we only ship within the United States.
Return & Exchange Policy
We want you to love your Duck Lit product. If something isn’t right, we’ll make it right.
Eligibility:
Returns or exchanges must be initiated within 30 days of your purchase date.
Conditions:
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Items must be unused, in original condition, and in the original packaging.
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Proof of purchase is required.
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Custom or made-to-order items are not eligible for return or exchange.
How to Start a Return or Exchange:
Email us at [your email] or use the contact form on our website with your order number and reason for return. We’ll provide instructions and a return shipping address.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Refunds:
Once we receive and inspect your return, your refund will be processed to the original payment method within 5–7 business days.
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